Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and OPENGATE TECHNOLOGY LTD., a private limited company registered in England and Wales under company number 17056279, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ("Company", "we", "us", "our").

By accessing or using the Hippocortex platform, APIs, SDKs, documentation, dashboard, and related services (collectively, the "Services"), you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Description of Services

Hippocortex provides memory infrastructure for AI agents. The Services include:

• •Event Capture: API endpoints for ingesting agent interaction events (messages, tool calls, tool results, file edits, test runs, command executions, browser actions, and API results) into a managed event store.
• •Memory Compilation: Automated processing of captured events into structured knowledge artifacts, including task schemas, failure playbooks, causal patterns, and decision policies.
• •Context Synthesis: Retrieval and assembly of relevant context from memory layers, packed within configurable token budgets for injection into LLM prompts.
• •SDK Libraries: TypeScript and Python client libraries for integrating the Services into agent applications.
• •Dashboard: Web-based management interface for account configuration, API key management, usage monitoring, and artifact exploration.

The Services are provided as a cloud-hosted platform. Enterprise customers may negotiate self-hosted deployment options under a separate agreement.

3. Account Registration

To use the Services, you must create an account by providing a valid email address, password (minimum 8 characters), and display name. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

Upon registration, you receive a tenant account and a default API key. You are solely responsible for maintaining the confidentiality of your account credentials, including all API keys (both hx_live_* production and hx_test_* test keys). You must notify us immediately at support@hippocortex.dev of any unauthorised use of your account or any security breach.

You are responsible for all activity that occurs under your account, whether or not authorised by you. We are not liable for any loss arising from unauthorised use of your credentials.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy. You shall not:

• •Use the Services to store or process data that violates applicable laws or regulations
• •Attempt to access other tenants' data or circumvent tenant isolation mechanisms
• •Intentionally circumvent rate limits, quotas, or usage restrictions through any means, including multiple accounts or API key cycling
• •Use the Services to develop a competing product through reverse engineering
• •Distribute malware, conduct denial-of-service attacks, or engage in network abuse
• •Store content that promotes violence, harassment, discrimination, or illegal activities

5. Data Processing and Storage

When you submit events through the capture API, your data follows this processing pipeline: events are queued asynchronously via Redis, persisted to PostgreSQL, optionally compiled into knowledge artifacts through the learn endpoint, and made available for retrieval through the synthesize endpoint. Full details of our data processing practices are described in our Privacy Policy and Data Processing Agreement.

You acknowledge that Customer Data submitted through the Services may include information generated by AI agents operating on your behalf. You are responsible for ensuring that any personal data included in Customer Data is processed in compliance with applicable data protection laws, including obtaining necessary consents or establishing appropriate legal bases.

6. Intellectual Property

Your Data

You retain all rights, title, and interest in and to data you submit to the Services ("Customer Data"). We do not claim ownership of Customer Data. Compiled artifacts derived from your data (task schemas, failure playbooks, causal patterns, decision policies) are part of your Customer Data and belong to you.

Our Services

The Services, including all software, APIs, algorithms, documentation, branding, trademarks, and visual design, are owned by OPENGATE TECHNOLOGY LTD. and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or trade names. Open-source components (including the Hippocortex SDK) are governed by their respective open-source licences.

Feedback

If you provide suggestions, ideas, or feedback about the Services, we may use them without restriction or obligation to you.

7. Pricing and Payment

The Services are available under the following subscription tiers:

Paid subscriptions are billed monthly or annually as selected at the time of purchase. All fees are quoted in US Dollars and are exclusive of applicable taxes. Payment is processed through Stripe. All fees are non-refundable except as required by applicable law.

We may change pricing with at least 30 days' prior written notice. Price changes take effect at the start of your next billing cycle. Continued use of the Services after a price change constitutes acceptance of the new pricing. If you do not agree, you may cancel your subscription before the change takes effect.

8. API Usage and Rate Limits

API usage is subject to rate limits and quotas determined by your subscription tier. Rate limits are applied per API key and per tenant. When rate limits are exceeded, the API responds with HTTP 429 and a Retry-After header. We reserve the right to throttle or suspend access if usage patterns impact service availability for other customers.

Batch capture requests are limited to 1,000 events per request. Individual event payloads must conform to the documented schema. Events that fail validation are rejected with detailed error responses.

9. Service Level and Availability

We use commercially reasonable efforts to maintain high availability of the Services. However, we do not guarantee uninterrupted or error-free service. Planned maintenance windows will be communicated at least 48 hours in advance via email or the dashboard.

Enterprise customers may negotiate specific Service Level Agreements (SLAs) with defined uptime commitments and service credits. Such SLAs are documented separately and take precedence over this section where they apply.

We are not liable for service interruptions caused by factors outside our reasonable control, including but not limited to: natural disasters, acts of government, internet outages, third-party service provider failures, or force majeure events.

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

The quality of compiled artifacts depends on the volume, diversity, and quality of events you capture. We do not guarantee specific accuracy, completeness, or usefulness of compiled knowledge artifacts or synthesized context.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPENGATE TECHNOLOGY LTD. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless OPENGATE TECHNOLOGY LTD. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) Customer Data you submit to the Services.

13. Termination

By you: You may terminate your account at any time through the dashboard or by contacting support@hippocortex.dev. Termination takes effect at the end of your current billing period. No refunds are issued for partial billing periods.

By us: We may suspend or terminate your access to the Services immediately if you: (a) violate these Terms or the Acceptable Use Policy, (b) fail to pay fees when due, (c) engage in activity that threatens the security or integrity of the Services, or (d) become subject to insolvency proceedings.

Data export: Upon termination, we will retain your Customer Data for 30 days, during which you may export your data via the API. After this retention period, all Customer Data will be permanently deleted from our systems, including backups, within 90 days.

Sections 6 (Intellectual Property), 10 (Warranties), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law) survive termination.

14. Confidentiality

Each party agrees to protect the confidential information of the other party with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party, (b) was rightfully in the receiving party's possession before disclosure, (c) is independently developed without use of confidential information, or (d) is rightfully received from a third party without restriction on disclosure.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. Written notice of the dispute must be provided to the other party, including a description of the dispute and the relief sought.

If you are a consumer within the European Union or the United Kingdom, you retain the benefit of any mandatory consumer protection provisions of your country of residence that cannot be waived by contract.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days before they take effect via email to the address associated with your account or through a notice in the dashboard. The "Last updated" date at the top of this page reflects the most recent revision.

Continued use of the Services after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and terminate your account before the changes take effect.

17. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, DPA, and any Enterprise agreement, constitute the entire agreement between the parties regarding the subject matter hereof.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Notices: Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@hippocortex.dev.

18. Contact

For questions about these Terms, contact us at: